Please contact us by e-mail with any questions or customer service concerns. We will respond to you as soon as possible, any day of the week.
We use PayPal to process credit card orders. Their shopping-cart software runs in Secure Mode on the customer's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers. While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After he/she presses the Checkout button, they switch to Secure Mode in order to collect the billing and shipping information.
If you prefer to pay with a money order, please contact us, before checking out, for payment information. We do not ship products before payment has been received. If you intend to pay by money order, please give yourself enough time to send the money order and wait for your package to be shipped before you need your products.
Orders are generally shipped by USPS Priority Mail with Delivery Confirmation. We calculate shipping costs to continental U.S. addresses based on a flat amount method.
$0.01 - 9.99
$10.00 - 49.99
$50.00 - 99.99
$100.00 - 199.99
$200.00 and over
For orders from Hawaii or Alaska, please email us prior to checking out for your shipping costs.
We will ship your products as soon as possible, up to five business days following receipt of your order. In the rare case that your package will take longer to ship, you will be notified by e-mail.
Maryland residents are taxed at a rate of 6.000%.
International Shipping Rates
Most international packages will be shipped via 1st Class International. The transit time for these packages is officially 10-14 days, but this time frame can vary. International shipping depends on the weight and size of your package. Usually, shipping is $22.50 per pound. The shipping charges increase as the weight increases. Since our shopping cart does not correctly calculate international shipping, we will email you an invoice for your remaining shipping costs. Parcels will not be shipped until the additional costs are paid.
Please note that all duty, customs, and brokerage fees charged on international shipments are the responsibility of the customer. Also note that packages are not considered "lost" by the United States Postal Service until at least 60 days have passed since the package was shipped. We will not replace any packages before those 60 days have passed.
Packages Returned To Us
In case your package is returned to Pet Page Memories due to the customer's error (incorrect address on the order form, for example) or because the package was unclaimed by the recipient, it is the customer's responsibility to pay actual shipping costs to have the order re-shipped. If the customer chooses to forfeit the order at that time, a refund may be granted under the following conditions: a 20% re-stocking fee will be charged and original shipping charges will not be refunded. Please contact us to begin the process of your refund if these conditions are met.
Orders that are cancelled by the customer will be refunded whenever possible. However, if the order has already been processed (but not shipped), we will refund your total minus a20% re-stocking charge. Orders cannot be canceled after they have been processed and shipped. We will refund your total, minus shipping charges, minus a 20% re-stocking charge, AFTER the items have been returned to us.
Items that are damaged may be returned for a refund or replacement. Customers MUST contact us within 5 business days of receipt of your order. Products may not be returned without prior authorization.
Items returned for any other reason will be refunded (minus shipping charges) after receipt of the items. However, we reserve the right to charge a 20% re-stocking fee for any returned items. Please contact us before returning your items. Items that are returned without prior approval will not be refunded. Items must be in original packaging and be in re-sellable condition.
Pet Page Memories will not use or sell any customer information without consent of the customer.
We hope that you have a pleasant shopping experience at Pet Page Memories, and are happy to answer any of your questions.